SCSM 2012 Dashboard
The SCSM 2012 Dashboard from Signature Consultancy provides persistent visibility to hot spots and highlights in your Service Desk Processes and performance with numerous charts, metrics and analytics.
The SCSM 2012 Dashboard from Signature Consultancy is easy to implement and use. It is intended to give you a 360 degrees view. Furthermore, it is highly customizable and provides the flexibility to edit, add, and change the entire interface, reports and charts to meet the most demanding requirements.
The SCSM 2012 Dashboard presents various key metrics and business analytics that Executives and Analysts can use for monitoring and better visibility into the service desk operations.
In addition to the key metrics, the SCSM 2012 Dashboard from Signature Consultancy can also show you a timeline of open service requests by day, and days range. This option will provide you with the possibility to follow your service request volume over time identifying trends and making forecasts more accurate and much easier.
With this dashboard, you can identify bottlenecks helping you reduce time to resolution, meeting SLAs therefore making a direct impact on customer satisfaction.
SCSM 2012 Dashboard Features
Easily track open and resolved incidents, problem or change requests trends, support groups SLA, and time to resolution to ensure the appropriate resources are allocated as needed and response times are within targets.
Color-coded score card indicators, helps you quickly identify potential issues and manage priorities
Quickly identifying unusual trend, helps you improve services and reduce time to resolution allowing support staff to focus on priorities.