Free SCSM 2012 Dashboard
Our free SCSM 2012 Dashboard visibility to your Service Desk Processes and performance with numerous charts, metrics and analytics. As opposed to the Enterprise dashboard Version SMTrak, providing a complete view of all your work items, the free version allows you to visualize your incident, problems, changes and activities.
The Free SCSM 2012 Dashboard from Signature Consultancy requires some knowledge of SQL Server Reporting Services but is still easy to implement and use.
The SCSM 2012 Dashboard presents various key metrics and business analytics that Executives and Analysts can use for monitoring and better visibility into the service desk operations.
In addition to the key metrics, the SCSM 2012 Dashboard from Signature Consultancy can also show you a timeline of open service requests by day, and days range. This option will provide you with the possibility to follow your service request volume over time identifying trends and making forecasts more accurate and much easier.
SCSM 2012 Dashboard Features
Easily track open and resolved incidents, problem or change requests trends, support groups SLA, and time to resolution to ensure the appropriate resources are allocated as needed and response times are within targets.
Color-coded score card indicators, helps you quickly identify potential issues and manage priorities
Quickly identifying unusual trend, helps you improve services and reduce time to resolution allowing support staff to focus on priorities.