Most ITSM adoptions and implementations are driven by IT cost reduction and improving IT efficiency. Looking at this from Service Desk operations perspective, it would translate to meeting the deadlines and restoring normal operations within the SLAs' with the business.
SMAX Management Pack is an add-on to Microsoft System Center Service Manager from Signature Consultancy that provides you with the means to send meeting requests directly from the SCSM Management Console to Microsoft Exchange. The meeting request is related to any incident or service request in Microsoft SCSM and is sent directly by email to the mailbox of the analyst or operator assigned to the incident or service request. This meeting request will show in the analyst calendar thus allowing you additional control on support engineers’ schedule.
SMAX 2.0 is specifically designed for MS SCSM and Microsoft Exchange 2010 or later, so support managers and Service Desk Admins can schedule appointments from within the MS SCSM Console with just one click.
SMAX allows you to manage your support staff workload checking their calendar free/busy status and availability in real time and avoid double booking or assignment overlapping.
Whats new in SMAX 2.0?
Oct 2014 SMAX 2.0 Launched
May 2014 SMAX 2.0 Beta Release
Aug 2013- SMAX 1.2 Launched
May 2012- SMAX 1.0 Launched
SMAX 2.0 Features