SMAX for Microsoft System Center Service Manager

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Most ITSM adoptions and implementations are driven by IT cost reduction and improving IT efficiency. Looking at this from Service Desk operations perspective, it would translate to meeting the deadlines and restoring normal operations within the SLAs' with the business.

SMAX Management Pack is an add-on to Microsoft System Center Service Manager from Signature Consultancy that provides you with the means to send meeting requests directly from the SCSM Management Console  to Microsoft Exchange. The meeting request is related to any incident (ticket) in Microsoft SCSM and is sent directly to the exchange mailbox of the analyst or operator assigned to the incident.  This meeting request will show in the analyst Calendar on outlook thus allowing you additional Control on support engineers’ schedule.
SMAX is specifically designed for MS SCSM so you and the Service Desk Admins can schedule appointments from within the MS SCSM Console with just one click.
SMAX allows you to manage your support staff workload checking their calendar free time and availability in real time and avoid double booking or assignment overlapping.


   

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SMAX Video Demo 

SMAX Features 

  • Direct Publishing of Incident meeting request from SCSM to Exchange Calendar.
  • Seamless Integration with Microsoft Exchange 2010
  • Built-in Analyst availability (free/busy check) 
  • Automatically includes Incident ID, Incident Details into invitation request.
  • Ability to use CC on the meeting invitation. (Analyst’s manager for example).
  • Log the details in the Incident Action Log 
With SMAX from Signature Consultancy you can:
  • Easily Schedule the appointments from within MS SCSM Console  
  • Efficiently manage your Service Desk Operation workload
  • Keep an eye on your Analysts’ schedule from  your Outlook Calendar